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Customer Relations:

A satisfied customer is a repeat customer and a valuable referral source. This is a critical element of building the brand and the business, but it is too often ignored or given lip service.

ADM helps clients access important stakeholder groups throughout the marketing mix, including:

  • Retailers
  • Distributors and wholesalers
  • End-users, both consumers and businesses

ADM chooses the research method that best suits the client's situation:

  • Individual depth interviews (in-office or at conferences)
  • Focus groups
  • Online surveys
  • Telephone surveys

Case Studies in Customer Relations > >

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